7-Day Returns at Delight Depot: Your Complete Step-by-Step Guide
Got a fit that didn't vibe? We get it. That's why we built a return policy that actually works for you, not against you. Here's everything you need to know, start to finish.
Why We Offer 7 Days (Not 30, Not 14)
Seven days sounds short, but it's actually the sweet spot. Long enough to live in your new piece, see how it feels in real life, and decide if it's a keeper. Short enough that we can restock fast and keep inventory fresh for the Delight Gang. No guessing games, no "will it fit" anxiety that lasts weeks.
Think of it this way: by day seven, you've worn it to college, to work, to that coffee run. You know if it's your vibe or not. And if it isn't, we've got your back.
The Return Window: When It Starts (And Doesn't End in a Trap)
Your 7 days kick off the moment your order lands at your door. Not the day you open the box, not the day you try it on. The day it arrives. We're clear about this because we respect your time, and we don't want you panicking about hidden deadlines.
Check your order confirmation email for the exact arrival date. That's your start line. You've got seven full days from there to initiate a return. No gotchas. No fine print that requires a microscope.
Seven days to live in your fit and decide if it's really you. If it isn't, we make it painless to send it back.
How to Start a Return: Three Simple Steps
Step one: Head to your account on delightdepot.co.in and find the order you want to return. Step two: Click 'Initiate Return' and tell us why. Step three: Wait for our confirmation email with your return label and shipping details. That's it. No phone calls, no forms in triplicate, no customer service roulette.
Once you've got the label, pack your piece (clean, unworn condition, tags attached if possible) and drop it at your nearest courier pickup point. We'll cover the return shipping cost. You're not paying a rupee extra.
What Qualifies for a Return (And What Doesn't)
Worn, washed, or stained pieces don't qualify. Damaged tags or missing labels? That's a no. But if the fit is off, the color isn't what you expected, or it just doesn't match your mood, we'll take it back. Defects in print or fabric? Absolutely covered. We stand behind every piece we send out.
The golden rule: if you wouldn't buy it again in the condition it's in, we understand. Return it. But if it's been lived in hard, we can't process it. Fairness cuts both ways.
Your Refund: When You'll See It and What to Expect
Once we receive and inspect your return, we process the refund within 5 to 7 business days. It hits your original payment method (same card, same UPI, same wallet). No store credit shuffles unless you want them. Your money, your choice.
If you paid via COD, we'll initiate a bank transfer to your account. Check your email for the transaction ID. Refunds don't come with a fee, and we don't hold your money hostage while we 'think about it.' Fast, transparent, done.
Real Talk: The Condition Check and Why It Matters
When your return arrives, we inspect it. Not to be difficult, but because we're a D2C brand and every returned piece either goes back into stock or gets donated. If it's in good shape, it cycles back. If it's not, we let you know and work with you on next steps. No surprises.
Wear marks, slight fading, or a single wash? That's fine. Holes, permanent stains, or evidence of heavy wear? That's a return we can't accept. We'll email you photos and explain exactly why. Then you can either reship it or we'll arrange a pickup.
